Frequently asked questions

// Ordering & delivery

  • Q: How long will my order take?

    A: Our usual turnaround is 7-10 working days, although if you have a special event or are in need quicker than this we can make special arrangements to accommodate your needs.

  • Q: How much does delivery cost?

    A: Delivery charge is £9+vat on all orders under £250, orders over this amount receive free delivery. We ship using UK Mail Courier Service. As soon as your order is complete with us, it can be sent and with you the very next working day.

  • Q: What is the minimum order?

    A: There is no minimum order, although certain processes do require a minimum order and also include a set up cost. If you're unsure of which process (e.g. vinyl print, screen print etc) you need please do not hesitate to contact us, or see our Processes page for more information.

// Samples

  • Q: Can I have a sample clothing item before I buy?

    A: We do not provide free samples of clothing, unfortunately.

  • Q: Can I pay for samples and return if not what I need?

    A: Yes, you can purchase unbranded clothing samples. These can be returned to us at your cost for branding if they suit you or we can refund, provided they are returned unworn and in the condition we sent them in.

// Payments

  • Q: How do I pay?

    A: We accept all debit/credit cards,or BACS transfer. We'll contact you to arrange payment once you've accepted the quote we provide.

  • Q: When do I pay?

    A: Payment is made once the order is confirmed and you're happy with your visual proofs.